In the "new economy" the consumer demand for products has changed, with the consumer seeking value focused more on need vs. want. The retailer has experienced this shift through sales and profit margin slippage, and has detailed the impact through scanner data analysis of its key categories and shopper data analysis of their lower average basket sizes. The supplier has a view to this through its market share slippage, due to the shift towards more private label and value brand sales. Both the retailer and the supplier have worked to address this shift through promotion, with both sides of the desk increasing their promotion levels to record high percentages of promoted sales to non-promoted sales. By Robert Dyer, President - Dyer & Associates, LLC

In the "new economy" the consumer demand for products has changed, with the consumer seeking value focused more on need vs. want. The retailer has experienced this shift through sales and profit margin slippage, and has detailed the impact through scanner data analysis of its key categories and shopper data analysis of their lower average basket sizes. The supplier has a view to this through its market share slippage, due to the shift towards more private label and value brand sales. Both the retailer and the supplier have worked to address this shift through promotion, with both sides of the desk increasing their promotion levels to record high percentages of promoted sales to non-promoted sales. By Robert Dyer, President - Dyer & Associates, LLC

Retailers of all sizes can benefit from new ways to control costs, especially in today's challenging economic times. Having a payments strategy that capitalizes on sales opportunities, reduces overall costs and builds customer loyalty is an important factor for success.

Ian Goldman, the President of Celerant Technology, talks with Jameson Publishing and Retail Solutions Online President Jim Roddy in this exclusive Executive-To-Executive interview. In this interview, Goldman discusses midmarket multichannel trends, the elimination of data silos, and the expanding role of the e-commerce director.

Watch as Tony Anuez, POS Engineer Program Manager at HP, puts an HP POS system through rigorous shock, vibration, and drop testing.

Thurston Berkeley, CFO at specialty clothier Tilley Endurables, discusses the benefits of having real time inventory information across his multichannel enterprise in this video case study.

This 2-minute video gives an overview of the main Hawkeye screen for POS Video Auditing.

This 2-minute video gives an overview of the main Hawkeye screen for POS Video Auditing.