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Join Erin Harris, associate editor of Integrated Solutions for Retailers magazine and Retail Solutions Online, as she discusses how business intelligence aids store-level operations with Patrick Dougherty, IT Engagement Manager For Store Operations at Wawa and Paula Rosenblum, managing partner at RSR.

Date: November 4, 2009
Time: 2:00 pm EST

How Social Media Builds Insight & Boosts Sales

Join Matt Pillar, Editor in Chief of Integrated Solutions for Retailers magazine and Retail Solutions Online for a discussion with Brian Kilcourse, managing partner at RSR and Aimee S. Hardy, SAP Solution Advisor and retail social media expert. Our conversation will include:

• Insights gained from a new RSR whitepaper that profiles leading retailers on the topic of utilization of social media.
• Examples of how social media is providing key indicators on company health and insight into trends (locations, cool products, poor products, clean restrooms, etc) to help drive increased customer satisfaction and profitability.
• An announcement about an exciting new solution from SAP that will help you make sense of the data gathered from social media and help you consolidate, report on, and use the data to improve customer perceptions, product assortments and more.

Date: October 27, 2009
Time: 2:00 pm EST

Benefits Of Mobile Technology In Retail

See what's working at Books-A-Million and what's driving in-store inventory innovation. Join Matt Pillar, Editor in Chief at Integrated Solutions For Retailers and Retail Solutions Online, as he discusses store-level mobility with Cy Fenton, EVP at Books-A-Million and Motorola's Retail Industry Principal Scott Moreland.

Date: August 27, 2009
Time: 2:00 pm EST

New Era in Store Ops: Clarity And Compliance With Roots Canada Limited

Tune in to hear Matt Pillar, Editor in Chief at Integrated Solutions for Retailers magazine and Retail Solutions Online facilitate a conversation among Josh Tillo from Roots Canada Limited, Karen Nicholas, Research Analyst and Rick Peters, Chief Product Officer at Opterus Inc.

Are your corporate communications being read by the right members of your operations staff? Are location-specific tasks being executed as they should? Do you know which locations are compliant and which are simply not getting things done on time? We'll take an in-depth look at the industry's approach to task management and compliance to discuss what's working and what's not. We'll also learn what Roots has accomplished with its implementation of Opterus Store Ops-Center and how retailers can improve operational compliance across locations.

Date: August 25, 2009
Time: 2:00 pm EST

Control Costs – Maintain Customer Service

Join Jo-Ann Fabrics and Craft Stores, The Bon Ton, Ulta Cosmetics, RSR, and SAP for a panel discussion with Matt Pillar, Editor in Chief of Integrated Solutions for Retailers magazine and Retail Solutions Online. Our conversation will cover how to: use point of sale information to enhance customer service; improve cost control using business intelligence for greater visibility; leverage integrated time collection to reduce hardware costs and improves compliance; gain insight into operational effectiveness, staffing levels, and real-time sales through best practices and state-of-the-art software; and learn how workforce management and POS solutions are essential ingredients to stay competitive in today's economy.

Date: August 20, 2009
Time: 2:00 pm EST